In this talk, you'll learn the approaches our tiny web operations team takes to manage "unplanned work" such as system outages and tech support without losing steam with our projects.
We're all in Drupal business. And no matter what the agency size is, either it's a one-man shop or 100+ company, sales ups and downs happen everywhere. Have you faced the issue, when you can't handle the brand new client request because of the lack of your in-house team?
If that's typical for you at this stage or you see the potential risks in the upcoming future, let's discuss the ways how to find a balance between new sales opportunities and the team workload.