It’s All About the Experience: What I’ve Learnt from Talking to Thousands of People About Drupal 

Use cases for Drupal are changing and so are criteria for selecting a web development platform. This is a challenge for the community as well as individuals and companies that use Drupal. We can learn a lot by looking at the Drupal experience from different perspectives and thinking about the personas of people who interact with Drupal and the user journeys they take as they learn/use Drupal.

I’ll talk about what we can learn from design thinking and user experience techniques, and what I’ve learnt from talking to new Drupal users and teaching Drupal. I’ll also share my thoughts about how we can adapt our approach and mindset to make Drupal relevant to our clients, colleagues, and communities.

Topics will include:

• Identifying personas of people who interact with Drupal
• User journeys through the Drupal space
• High points and low points in the user journeys
• How we can help others with those low points
• Attitudes/assumptions/prejudices about Drupal and what we can learn from them